If you are dissatisfied with your merchandise you may return it for a replacement or refund of your full merchandise cost. Return Shipping Instructions:
All returned items should be packed in the same manner as they were originally shipped to you.
Please write your RMA number clearly on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you wish but we recommend UPS because all packages shipped via UPS are automatically insured at $100 free of charge and all packages delivered here by UPS are signed for. If you choose USPS we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as "Delivered" but cannot be found, only the signature of a Ken's Fish employee will suffice as proof of delivery to our warehouse.
RMA (Returned Merchandise Authorization): All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue a RMA and will refer you to the manufacturer for warranty service. RMA’s expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.
Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable The customer is responsible for shipping charges and insurance on all return shipments including defective items.
Any Issues with frozen food deliveries must notify and report directly to us at Kens Fish within 1 hour of deliver by the carrier.
